Vacancy at Kenya Airways in Nigeria
Topic: Cargo Sales & Customer Service Executive with Kenya Airways
Welcome aboard Kenya Airways!
Cargo Sales & Customer Service Executive
To promote KQ Cargo, sell KQ cargo capacities and maximise revenue while meeting the set targets and ensuring customer satisfaction, loyalty and retention through providing highstandard customerservice and representation of KQ Cargo at the regional head office level
KeyAccountabilities/Responsibilities
*. Provide background sales information, market informationand relevant data for revenue and expenditure budgets preparation for the region
*. Create awareness of all KQ services and products to expand airline’s influence in themarket & generate future sales
*. Sell cargo capacities and courier products to ensure budget revenue targets are met through budget adherenceand monitoring
*. Act as a principal contact point in customer related issues
*. Provide customer service to build customer loyalty & retention
*. Build and maintain close cooperation with KQ Station & KQ Ground
*. Handling & Ramp Handling Agents and provide KQ Cargo network with necessary operational support such as proof of delivery (POD), tracing,discrepancy handling, SLA monitoring
*. Control commercial cargo and courier activities in the region outstations; provide full support to the outstations in the region in cargo and courierrelated matters
*. Analyse traffic flows and customers trends in the region for optimal sales strategy
*. Assess sales performance to ensure optimal planning of future sales*. Gather market intelligence & competitor activities information to evaluate performance, provide a tool for immediate capacity optimisation and information for further pricing & product development
*. Generate management reports& analysis for regional cargo performance evaluation Competencies
*. Strategic thinking
*. Communication skills & influencing
*. Self confidence & proactivity
*. Result and service orientation
*. Reliability & responsibility
*. Ability to work structurally andindependently
*. Public relations skills Performance Indicators
*. Timeliness and accuracy of information
*. Performance vs. Budget
*. Customer survey results
*. Regional cargo commercial results
*. Customer retention, customer exits and customer complaints
*. SLA results
*. Accuracy & timeliness
*. Flight optimisation
*. Comparative analysis
*. Expanded customer base & increased revenue*. Internal & external customer satisfaction level Knowledge.
JOB REQUIREMENT/SKILLs:
*. University graduate
*. 2 years sales and customer service experience
*. Airfreight or cargo airline related experience will be an added advantage
*. Fluency in Microsoft office package; Outlook,Word, Excel
*. Driving
*. Public speaking Interested candidates are required to submit applications and curriculum vitae latest 7 th October 2011 to:
The Country Manager
UBA House,
1 st floor,
Idowu Taylor Street,
Victoria Island,
P. O. Box 50147, Ikoyi
Lagos
Kenya Airways
The Pride of Africa
For more information about
Kenye Airways visit
www.kenya-airways.com
Welcome aboard Kenya Airways!
Cargo Sales & Customer Service Executive
To promote KQ Cargo, sell KQ cargo capacities and maximise revenue while meeting the set targets and ensuring customer satisfaction, loyalty and retention through providing highstandard customerservice and representation of KQ Cargo at the regional head office level
KeyAccountabilities/Responsibilities
*. Provide background sales information, market informationand relevant data for revenue and expenditure budgets preparation for the region
*. Create awareness of all KQ services and products to expand airline’s influence in themarket & generate future sales
*. Sell cargo capacities and courier products to ensure budget revenue targets are met through budget adherenceand monitoring
*. Act as a principal contact point in customer related issues
*. Provide customer service to build customer loyalty & retention
*. Build and maintain close cooperation with KQ Station & KQ Ground
*. Handling & Ramp Handling Agents and provide KQ Cargo network with necessary operational support such as proof of delivery (POD), tracing,discrepancy handling, SLA monitoring
*. Control commercial cargo and courier activities in the region outstations; provide full support to the outstations in the region in cargo and courierrelated matters
*. Analyse traffic flows and customers trends in the region for optimal sales strategy
*. Assess sales performance to ensure optimal planning of future sales*. Gather market intelligence & competitor activities information to evaluate performance, provide a tool for immediate capacity optimisation and information for further pricing & product development
*. Generate management reports& analysis for regional cargo performance evaluation Competencies
*. Strategic thinking
*. Communication skills & influencing
*. Self confidence & proactivity
*. Result and service orientation
*. Reliability & responsibility
*. Ability to work structurally andindependently
*. Public relations skills Performance Indicators
*. Timeliness and accuracy of information
*. Performance vs. Budget
*. Customer survey results
*. Regional cargo commercial results
*. Customer retention, customer exits and customer complaints
*. SLA results
*. Accuracy & timeliness
*. Flight optimisation
*. Comparative analysis
*. Expanded customer base & increased revenue*. Internal & external customer satisfaction level Knowledge.
JOB REQUIREMENT/SKILLs:
*. University graduate
*. 2 years sales and customer service experience
*. Airfreight or cargo airline related experience will be an added advantage
*. Fluency in Microsoft office package; Outlook,Word, Excel
*. Driving
*. Public speaking Interested candidates are required to submit applications and curriculum vitae latest 7 th October 2011 to:
The Country Manager
UBA House,
1 st floor,
Idowu Taylor Street,
Victoria Island,
P. O. Box 50147, Ikoyi
Lagos
Kenya Airways
The Pride of Africa
For more information about
Kenye Airways visit
www.kenya-airways.com
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